Warranty Coverage

This warranty provides limited labor coverage for the duration of the applicable manufacturer’s parts warranty coverage, not to exceed 12 years, on eligible HVAC systems installed by Day & Night Air Conditioning, Heating & Plumbing, LLC (Day & Night), starting from the original installation date. All covered repairs will be performed by Day & Night or its authorized affiliates at no charge for covered labor and normal materials, subject to the exclusions and limitations herein. Replacement does not restart or extend the VIP Shield term. For purposes of this warranty, the “manufacturer’s parts warranty coverage” means the applicable written parts warranty provided by the original equipment manufacturer for the installed HVAC equipment, as in effect on the original installation date.

Eligibility & Activation

The warranty applies only to new eligible residential HVAC equipment installed by Day & Night. Warranty coverage is valid only for customers who maintain uninterrupted enrollment in the monthly Day & Night VIP Club Maintenance Plan from the installation date through the coverage period. Any lapse, cancellation, or interruption of the monthly VIP Club plan will void the warranty.

Covered Components & Services

This warranty covers components covered by the applicable manufacturer’s parts warranty that fail due to a defect in materials or workmanship under normal use and operation, as determined by Day & Night. Day & Night will cover the labor and normal repair materials and consumables, including refrigerant, necessary to perform a covered repair. Routine maintenance and replacement items, including filters, batteries, UV bulbs, and humidifier pads, are not covered. Costs associated with cranes, specialty equipment, wall or ceiling access, code upgrades, permits, or other extraordinary expenses are not covered.

Non-Covered Service Calls

There is no service call fee, trip charge, or deductible for covered warranty repairs. If a service visit is determined to involve an issue not covered by this warranty, standard service charges and applicable repair costs may apply.

Maintenance Requirements

Homeowner must maintain active participation in the monthly Day & Night VIP Club maintenance plan and comply with all scheduled maintenance, tune-ups, and system inspections as outlined by Day & Night and the OEM. Homeowner is responsible for scheduling and allowing access for all required maintenance. All maintenance and repairs must be performed by Day & Night or its authorized service providers. Service, repairs, modifications, or maintenance performed by an unauthorized provider may void coverage for failures caused by or related to such work.

Exclusions & Limitations

The following are NOT covered under this warranty:

  • Non-Residential applications are not eligible for VIP Shield coverage.
  • First Company HVAC systems are not eligible for VIP Shield coverage.
  • Misuse, Abuse, Neglect, or Unauthorized Work:
  • Failures caused by misuse, abuse, neglect, modification, or repair performed by anyone other than Day & Night or an authorized provider.
  • External Causes: Damage resulting from accidents, fire, flood, lightning, power surges, hail, wind, natural disasters, pest infestation, vandalism, or other events outside of Day & Night’s control.
  • Non-Covered Items: Consumable items such as filters, batteries, UV bulbs, humidifier pads, and cosmetic components (such as paint, finishes, or external panels).
  • Pre-Existing Conditions: Defects or conditions that existed prior to Day & Night’s installation.
  • Accessory Equipment: Add-ons or accessories not installed by Day & Night at the time of the initial installation.
  • Code Upgrades: Costs associated with upgrades required by law, code, or regulation enacted after the installation date.

Transferability

The VIP Shield warranty is transferable one time, at no charge, provided the applicable manufacturer’s parts warranty coverage remains in effect and is transferable to the new homeowner. Manufacturer warranty transfer requirements vary by manufacturer. The new homeowner is solely responsible for completing any required manufacturer registration and understanding how the transfer may affect the manufacturer’s warranty coverage. The new homeowner must enroll in a monthly VIP Club plan and register the transfer within 30 days of the property transfer. Coverage will remain in effect during this 30-day transfer period, provided the new homeowner completes the required enrollment and registration within the 30-day period. If the transfer is not registered within 30 days, or if the VIP Club plan is canceled or otherwise terminates, warranty coverage terminates automatically.

Claims & Service

To make a warranty claim, contact Day & Night by phone or online. Day & Night reserves the right to inspect the system and maintenance records before authorizing a warranty repair or replacement. Day & Night will determine, based on its inspection and the applicable manufacturer’s parts warranty coverage, whether a failure is covered and whether the appropriate remedy is repair or replacement.

Customer Responsibilities

  • Keep records of all service and maintenance.
  • Maintain a valid and continuous Day & Night monthly VIP Club maintenance plan.
  • Allow reasonable access for inspection and repairs.
  • Report any issues promptly to avoid further damage.

Limitation of Liability

Day & Night’s liability under this warranty is limited to the labor and normal materials necessary to repair or replace components covered under the applicable manufacturer’s warranty. Day & Night is not responsible for incidental or consequential damages, including but not limited to property damage, loss of use, or increased utility costs. This warranty does not extend to any person other than the original property owner and, if properly transferred, the new homeowner.

Dispute Resolution

Any disputes arising from this warranty shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, to be conducted in Maricopa County, Arizona. Homeowner waives the right to participate in a class action or seek class-wide relief.

Other Provisions

This warranty gives you specific legal rights. You may have other rights that vary from state to state. Day & Night reserves the right to amend, modify, or terminate this warranty at any time for new enrollments. Existing enrolled systems will retain coverage per the terms in effect at the time of registration.

For questions or to make a claim, contact Day & Night at 602-956-9404 or Service@dayandnightair.com